Returns & Refunds

Return Policy
Asienmarkt has strict requirements when purchasing and selecting suppliers to ensure the formal channels and validity period of products.
We are committed to providing a high-quality shopping experience. If you are not satisfied with the purchased goods or need to return them, please follow the policy below.

Return conditions
1. Customers have the right to return the ordered goods within two weeks. In this case, the customer shall bear the return costs. After the goods arrive, we will return your payment or cash coupons of equal value within 7 working days.
2. The returned goods must be kept in the original packaging intact. The goods cannot show signs of use or damage, and customers are required to provide the original purchase receipt or order number.
3. If you find expired goods or damaged packaging, please contact customer service in time. If you need to ask the customer to provide photos, please keep the original information.
4. Regarding gifts, special items are not returnable.
5.Asienmarkt does not make refunds or compensation for product problems caused by human negligence or improper use.
6. We do not refund fresh and frozen products.
7. We do not provide refunds or compensation for delayed delivery of parcels due to uncontrollable factors such as logistics or weather.

Return Process
Contact our customer service team to inform us of your return intention and provide relevant order information.
We will provide you with detailed instructions and guidance for return.

Refund Policy
Once we receive and confirm that the returned product meets the return conditions, we will process your refund as soon as possible.
The refund will be returned in the original payment method (processing time within 7 working days).

Special Circumstances
Customized products, personalized products or special promotional products may not be returned. Please confirm the relevant policies before purchasing.

Contact Information
If you have any questions or need help with the return process or policy, please feel free to contact our customer service team. We will wholeheartedly provide you with support and help.
Our email: service.asienmarkt@gmail.com
Our phone: 040 38673727